Contact information
Contact Us
We’re here to help. If you have questions about products, orders, memberships, simulator access, training resources, or general enquiries, please get in touch.
General Enquiries
Email:
Thomas.downie@theprehospitalclassroom.co.uk
Website:
The Pre-Hospital Classroom
Support Hours
Monday – Friday:
9:00 AM – 5:00 PM (UK Time)
Saturday – Sunday:
Limited support availability
We aim to respond to all enquiries within 24–48 business hours.
Customer Support
Please contact us regarding:
- Product enquiries
- Order support
- Download issues
- Membership assistance
- Major Incident Simulator access
- Technical support
- Refund and returns enquiries
- General training questions
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Full name
- Order number (if applicable)
- Email address used for purchase
- Description of your enquiry
Business Information
Business Name:
The Pre-Hospital Classroom
Location:
United Kingdom